Refund Policy
At Carecado Naturals – Glow With Care, we strive to provide high-quality natural hair care and skincare products. Customer satisfaction is important to us. Please read our Refund Policy carefully before placing an order.
Refund Eligibility
Due to the nature of personal care, skincare, and hair care products, we generally do not offer refunds on products that have been delivered successfully.
Refunds may only be considered in the following situations:
- Wrong product delivered
- Product received in damaged condition
- Product leaked during transit
- Product missing from the order
Reporting an Issue
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To process your request, please provide:
- Order Number
- Full Name
- Contact Number
- Clear photos/videos of the product and packaging
- Description of the issue
Requests submitted after 48 hours of delivery may not be eligible for review.
Refund Process
Once your request is received and verified by our team:
- Approved refunds will be processed within 5–7 business days.
- The refund amount will be credited to the original payment method used during purchase.
- Processing times may vary depending on your bank or payment provider.
Non-Refundable Situations
Refunds will not be provided for:
- Opened or used products
- Change of mind after delivery
- Allergic reactions due to individual sensitivities
- Incorrect shipping details provided by the customer
- Delays caused by courier services
- Products purchased during clearance or special promotional sales
Order Cancellation
Orders can only be cancelled before they are shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.
Replacement Option
In some cases, Carecado Naturals may offer a replacement instead of a refund, depending on product availability and the nature of the issue.
Contact Us
For refund-related assistance, please contact:
Carecado Naturals – Glow With Care
📍 Nandurbar, Maharashtra – 425412, India
📞 +91 8010102136
🌐 carecado.in
Thank you for choosing Carecado Naturals. We appreciate your trust and support. 🌿✨